Refund policy

Returns & Refunds Policy

At Sunward Bound, we want you to feel confident in your purchase. You can start a return here

We accept returns for change of mind as long as full priced items are unworn, unwashed, in original condition with tags attached, and the return is started within 30 days of purchase. You're welcome to exchange sizes or request a refund.

Exchanges are free of any processing fee. Refunds on change-of-mind and sizing returns incur a 10% processing fee, deducted from the value of the returned item(s) to cover handling and processing.

Purchasers who opted in for Checkout+ have free return shipping (a prepaid return label via Redo). Checkout+ covers return postage only and does not waive the 10% refund processing fee. Purchasers who opted out are responsible for all return shipping costs for items being returned or exchanged.

All sale items, or items purchased during a promotional sale event, are final sale and are not eligible for return or exchange under any circumstances.

Items showing signs of wear, washing, stains or marks may not be eligible for a refund. If a returned item is deemed unsuitable for a return, Sunward Bound reserves the right to refuse the return.

Faulty items
In the unlikely event that your item has a manufacturing fault, isn't working properly or is missing parts, start a return here and we will offer a full refund.

Lost, stolen or damaged in transit

You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Refunds will be processed to the original payment method, excluding shipping costs.

Please allow up to 5 business days for funds to appear in your account after we receive your product.