Shipping & returns

Shipping

  • Note that current shipping time frames are constantly adjusting due to the Covid-19 environment. We can not guarantee any of the below shipping time frames because of this.
  • Sunward Bound aims to ship all product within 48 hours of receiving your order. Please note there is no shipping on weekends. 
  • Shipping within Australia:
    • via standard post is $10. Delivery within 3-6 business days.
    • via express post is a flat rate of $14 AUD. Delivery within 1-3 business days.
  • Shipping to New Zealand:
    • via standard post is a flat rate of $10 AUD. Delivery within 7-15 business days.
    • via express post is a flat rate of $20 AUD. Delivery within 5-8 business days.
  • Shipping to USA, Canada & rest of world:
    • via standard post is determined on your country at checkout. Delivery within 10-20 business days.
  • Please note that we are not responsible for customs duty and taxes that may incur overseas.
  • All orders are shipped via Australia Post or DHL and tracking numbers are provided via email once your order is shipped.
  • We use biodegradable and compostable shipping bags and shipping labels on all orders. 

Exchanges

  • To be eligible for exchange, your Sunward Bound items must be unworn, clean & sold at full price.
  • We will deny the return of your product in the case that the product is dirty, has been worn or is damaged in any way. We will send products that don’t fill our requirements back to you at your expense.
  • We accept exchanges within 30 days of purchasing the item if the item has not been worn and has the garment tags intact. We do not offer exchanges on any discounted items, including any promotional discounts.
  • The return postage will be at the customers expense, but we will cover postage to ship out your new exchanged item.
  • Once received by Sunward Bound, we’ll process your exchange form and send you an email with timeframes for shipping your replacement item to you.
  • For all refunds and exchanges, please visit our returns portal on our website under CONTACT. 

Refunds

  • Refunds will be accepted in the unlikely event that your item is faulty or damaged, or there is not another appropriate size available.  Refunds will not be accepted due to change of mind, or sale items. Refunds can only be done within 30 days of purchasing the products.
  • We do not offer refunds on any discounted items, including any promotional discounts.
  • Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
  • Once your refund has been processed, depending on your payment method, please allow up to 5 business days for the funds to appear back into your account.
  • For all refunds and exchanges, please visit our returns portal on our website under CONTACT.

Please note

  • To be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging and unworn.
  • When returning an item, you should use a trackable shipping service, as we are not liable for lost packages.
  • Sale items are final
  • Sunward Bound is not responsible for the cost of return postage.
  • Shipping notifications will be sent to your email address with updates. While we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.

International Duties and Customs Charges 

Orders shipping outside of Australia may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Sunward Bound cannot be held responsible for any additional charges as Customs & Duty charges are controlled by the local government at the destination of import. Before shopping online with Sunward Bound, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as 'gifts' to bypass or reduce any custom fees.

Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.

Customer Care

  • We are passionate about our customers and are open 9am-5pm Monday to Friday AEST time to assist with your enquiries. 
  • For all enquiries please do not hesitate to contact us at hello@sunwardbound.com.au